Privacy Policy

WHO WE ARE

Pio Neos Holding Ltd – 8a Buckingham Ave, Molesey, West Molesey KT8 1TG

• We/Us/Our: Pio Neos Holding Ltd

• Data Controller: Determines the purposes and means of processing personal data

• Data Processor: Responsible for processing personal data on behalf of a controller

• EU: European Union

OUR APPROACH TO MANAGING PRIVATE INFORMATION

This privacy policy sets out how we collect, use and protect any information that you give us when you sign up for our services.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information  you can be assured that it will only be used in accordance with this privacy policy.

This privacy policy is effective from 03/08/2022.

We respect your privacy and so promise to:

• Use your personal information to only provide you with information or service you have requested.

• Keep your data safe, secure and process it in a secure way.

• Assist you to change your mind at any time about the communications you have registered to receive.

WHY DO WE COLLECT, USE AND PROCESS YOUR PERSONAL INFORMATION?

We need to collect data and personal information from you to provide you with the products and services you request from us.

WHAT INFORMATION DO WE COLLECT?

We may collect the following information:

• Contact details including;

  • Name

  • Address

  • Email address

  • Phone number

We will only use your personal information for the purposes you have permitted and we will not share it for marketing purposes outside of Born From Necessity unless you have given us permission to do so. If this practice changes in the future, we will update this policy to identify the non-agent third parties and provide an opt-out option.

WHAT WE DO WITH THE PERSONAL INFORMATION WE COLLECT?

We require personal information to process your request/s and provide you with your products. In particular for the following reasons:

• Internal record keeping

• Process payment/s

• Improve our products and services

• Send marketing emails about new product releases or other information which we think you may find interesting

We are the sole owners of the information collected and we only have access to the information you voluntarily provide. We will use your information to respond to you, regarding the reason you contacted us and we will not sell or rent this information to anyone.

WHERE YOUR INFORMATION IS STORED

Your data is stored on secure servers operated by us, and will be managed using the robust security measures described below.

Your data may also be saved with trusted third parties solely for the purposes you have provided it to us.

Your personal information may be copied or transferred by us or our trusted third party data processors outside of the EU. We take steps that, in the event your personal information is stored outside the EU that controls are in place to protect in accordance EU and UK data protection and privacy regulations. 

SECURITY AND STORAGE OF PERSONAL INFORMATION

We will keep your personal information safe and secure.

When you give your personal information to us, we will process and use that data in accordance with our responsibilities under the General Data Protection Regulation (GDPR) - Regulation (EU) 2016/679) and other relevant legislation. 

If you provide payment information, we create payment instructions and pass them to our payment gateway provider in a secure manner. We do not retain your payment details.

To prevent unauthorised access, maintain data accuracy and ensure the correct usage of information, we monitor and adjust our physical, electronic and managerial procedures to safeguard and secure your personal data whilst in our care, or in the care of any outside suppliers with whom we may contract to process your data on our behalf. Any third party suppliers are under strict contractual terms to mirror the security policies that we currently have in place.

HOW LONG WILL WE KEEP YOUR PERSONAL INFORMATION?

Whenever we collect or process your personal data, we’ll only keep it for a period of 24 months or for as long as we have a legitimate reason to contact you. We continually review the data records we have and should we learn that we have not received contact from you we will ask if you wish to keep hearing from us. If we do not receive a reply or opt in we will remove your data.  

Should you wish for us to remove your data at any time please contact hello@pioneos.com and we will remove it.

YOUR RIGHTS

Under GDPR regulations, you have rights regarding your personal information we retain. 

Please email hello@pioneos.com with requests regarding any or all of your rights.

• The right to be informed - We inform you about how we manage your information in our Privacy Policy 

• The right of access - You are entitled to know what information we have regarding you

• The right to rectification - You are entitled to have the information regarding you corrected if it is inaccurate or incomplete

• The right to erasure - You have the right to request we remove your personal information

• The right to restrict processing - You have the right to block or suppress processing of your information we manage

• The right to data portability - You are able to transfer or copy your information from one IT environment to another, safely and securely

• The right to object - You may object to how we manage your information by contacting us

• Rights in relation to automated decision making and profiling -You have the right not to be a subject of a decision based on automated processing

Further information can be found on the Information Commissioner’s Office website.

CONTROLLING YOUR PERSONAL INFORMATION

You have the right under EU regulation and Privacy Shield to see what information we hold about you. If you want to exercise this right, please make an application to us in writing or contact us by email with a request regarding any or all of your rights.

We may ask you to provide us with sufficient information so that we can be sure of your identity. 

If you would like to proceed with a request to see what data we hold about you, please email hello@pioneos.com or 8a Buckingham Ave, Molesey, West Molesey KT8 1TG

We hope you will benefit from all the communications we send to you, but if at any time you change your mind, you may unsubscribe. If you have given us permission to contact you and you change your mind please email hello@pioneos.com let us know and we’ll unsubscribe you.

If we do not hear from you, we will assume that the information you provide to us is accurate and up-to-date and that you are happy for us to continue to use the information to send you any communications you have requested.

OTHER WEBSITES

If you follow a link from our site to another this Privacy Policy will no longer apply. We are not responsible for the personal information handling practices of any third party sites. 

We do encourage you to read the Privacy Policy of all websites that you visit. 

OUR USE OF COOKIES

We use Cookies to distinguish you from other users of our website to help us improve your experience of our website and our services.

For detailed information regarding the Cookies we use and the purposes we use them for, please refer to our Cookie Policy Below.

CHANGES TO OUR PRIVACY POLICY

We may change this policy to meet regulatory requirements and ensure best practice. All changes to this policy will be published on this page. Please check this page from time to time to ensure that you remain happy. 

This policy was last reviewed/modified on September 07th 2023.

Cookie Policy

Our Website places cookies on to your browser to help our site run effectively, provide the best experience to you, and help us learn more about traffic to our website.

WHAT ARE COOKIES?

A cookie is a small file sent from a website which is then stored by your web browser. When you return to the website the information in the cookie can be used to recognise your last session.

Cookies can’t install malicious software such as viruses on your device, whether that’s a computer or a mobile phone. They don’t store any of your personal data or account information.

WHERE DO COOKIES COME FROM?

There are two sources of cookies:

1. First-party cookies are sent by us to your device. They can be used to remember your preferences when you visit our website or to maintain your browser connection.

2. Third-party cookies are sent by a third party that provides functionality through our website, such as video clips. This helps the third party to remember your preferences when you visit our website and others.

HOW LONG DO COOKIES STAY ON YOUR DEVICE?

Cookies stay on your device for different periods of time:

1. Session cookies generally only last while you have your internet browser open. Once you close your browser they’re automatically deleted from your device.

2. Persistent cookies generally stay on your device after you close your internet browser unless your browser is set up to automatically delete them. They can be used by websites to remember your preferences when you open up your browser again.

WHAT COOKIES DOES OUR SITE USE?

Our website uses Analytics and Performance cookies to collect information on your behalf about how visitors interact with your site. 

WHAT CAN YOU DO IF YOU DON’T WANT COOKIES ON YOUR COMPUTER?

You can block cookies from our website by following third-party opt-out instructions. One way of doing this is to change your internet browser settings by following the instructions provided by your browser provider. These are normally located within the ‘Help’, ‘Tools’ or ‘Edit’ menus. You can also use a third-party tool to manage cookies.

If you know the third-party cookie that’s being used, you can follow their instructions to opt-out. For example, you can opt-out from Google Analytics cookies by visiting Google’s website. However, this may not delete the cookie from your browser altogether. It may just stop the cookie from being sent to your computer in the future.

Some web browsers let you delete cookies completely. If your browser allows it, you’ll be able to change your settings to delete cookies when the browser is closed.

Just remember that if you choose to refuse cookies some website functionality may not work for you.

MORE INFORMATION

For more information on cookies go to the Information Commissioner’s Office website.